Our philosophy is to regard client service as all important. Our commitment to the service of our clients involves responding quickly to their needs, understanding the business of each client and providing value for money.
Our approach to client service can be summarized as follows:
On the basis of the above-described approach to client service, we have formulated the following statements as our guidelines.
- To display total commitment to the service of our clients, to react quickly to their needs and to provide value for money.
- To adopt a comprehensive and integrated multidisciplinary approach to the provision of services, based on an understanding of the requirements of each client.
- To understand the business of each client, with an emphasis on outstanding skills in the more important industries.
- To be positive, imaginative and constructive in our approach while maintaining our integrity.
- To serve prestigious clients and to sustain a vigorous growth.
- To engage the skills of outstanding people.
- To be part of a strong worldwide organization serving clients on an international basis.
- To contribute to the development of our profession and to play a part in the wider community.
Irrespective of ownership, line of trade and size, it serves our clients best to have credible auditing and business advice. The firm inspires credibility because we insist on a high level of independence and professionalism in our work.
Thorough knowledge of our clients’ businesses is the foundation of the value and quality of our work and our service. We work with commitment and diligence with each individual client’s activities, trade, market, organization, and culture.
- A progressive service concept
Our work is based on a service concept, which is an integral part of our quality assurance. We focus on our clients’ expectations of our work and always make every effort to go beyond these expectations. That is why we seek open-minded communication and continuous evaluation of our service.
- Innovative thinking
Far-sighted planning is a precondition that decisions made today are of any value tomorrow. Therefore, we give high priority to innovative thinking and continuously develop our working methods to the benefit of our clients.
We demand a high degree of efficiency in our work, and we work on the basis of concepts, which ensure a continuous improvement of our efficiency. Efficiency is secured through the composition of teams, planning and choice of tool.
Our thorough knowledge of national and regional matters is put in a special perspective by our outstanding global organization. This fact provides exceptional benefits to our internationally oriented clients.
Our clients’ close contact to key persons in the firm provides uncomplicated access to the expertise offered by our entire national and global organization. We want trusting, personal and direct cooperation, which produces results.